Shipping

We ship worldwide from Florida, United States!

Orders are typically shipped within 1-3 business days, please contact us to highlight if your order is urgent.

Please note your shipment will be sent from 'Rec-Com Outdoors' and this will also be the name on your payment provider statement.

SHIPPING CHARGES

Shipping charges, delivery options, carriers and timeframes may vary depending on your shipping location.

*FREE SHIPPING: We offer free shipping on qualifying orders to the United States, Australia, Mexico, and New Zealand.

Orders with shopping cart sub-totals below the above thresholds, and to locations not identified will have shipping charges displayed during the online shopping cart process.

ORDER TRACKING

Once placing an order with Bridle Buddy, you will receive an email containing an order number, details of your order and how you can get in touch with us if you have any questions. Please check your spam or junk mail folders if you don’t receive this. Once your order is processed and shipped, you’ll receive a second email providing details on how to track your purchase to your door. Don’t be concerned if there are no scan events within the first 24 hours - the system may take a day or so to register.

Need to track your order? Please use the shipment ID provided in your shipping email.

If you have any concerns regarding the shipment of your order, please contact us for assistance.

ORDER CHANGES & CANCELLATION

Please note your order may be prepared for shipment immediately and amendments and cancellations may not be possible. Should you require any changes to your order please reach out to us by phone as soon as possible.

SAFE DROP

Our shipping carriers may offer ‘safe drop’. Please note that if you accept this option we cannot take responsibility for the safe arrival of your item.

ARMED FORCES ADDRESS - APO / FPO / DPO

Unfortunately, some of our shipping carriers cannot ship to an armed forces address (APO / FPO / DPO). This may cause unnecessary delays and it is recommended that armed forces addresses are not used when placing your order, however please contact us if you have any further questions.

CUSTOMS, DUTIES & TAXES

All shipments may be subject to import charges (duties, customs, tariffs, and VAT) which are set by the destination country or location. They are based on the purchased merchandise’s country of origin/manufacture and the classification of that merchandise, and are levied once your package reaches your location.

Bridle Buddy does not collect your duties and taxes during checkout and cannot predict what your particular charges may be.

In the event you incur these additional charges, they must be rendered in order for your package to clear customs. Zacatak Lures will not be liable for these charges. For more information regarding customs policies and import charges, please contact your local customs office.

Whilst we will do everything in our power to ensure goods are delivered as quickly as possible, delays caused by customs cannot be foreseen and Bridle Buddy cannot be held accountable for such delays.

UNABLE TO DELIVER

In the event that there are issues with delivery, our freight carrier may contact us to seek assistance in progressing the shipment (For example, address issues, duties to be paid, customs paperwork to be completed Etc.). At this time, we will contact you in writing via the email address provided and/or through our order message system in order to resolve the issue. Should we not receive a reply within the requested time period, our shipping carrier may determine the receiver as unreachable and choose to destroy the package. This is beyond the control of Bridle Buddy and Bridle Buddy will not be held liable for any costs associated with the loss, nor provide replacements. The receiver accepts all responsibility for the management of the delivery once it has left the Bridle Buddy workshop, and tracking details will be provided for this purpose.

If you have any questions regarding shipping or require assistance in relation to tracking, please don't hesitate to contact us.